RETURNS AND EXCHANGES:

We hope you love your new Flossys. However, if you’re not completely satisfied for whatever reason, simply return them to us within 14 days of delivery for a full refund or free exchange. Your Flossys must be received in their original, unused condition. We recommend you use a form of registered post in case you need to track your parcel.

Please include a cover note with your return stating your name, order number, email address, and contact details. Please also include a brief description confirming the reason for return and whether you would like to receive a refund or exchange item.

Please return your Flossys in their original packaging and ensure you package them carefully to protect them during transit.

We endeavour to process your return/exchange within 10 working days of receiving it. All exchanges will be sent back to the customer via the Standard delivery service. We’re sorry but the cost of posting your returns to us is your own and we cannot reimburse you for this.

PLEASE NOTE: we reserve the right to refuse a refund on any items that have been used or are not fit for resale. This is in addition to, and does not affect, your consumer rights

RETURNS ADDRESS:

Flossy Shoes, c/o Airbox 18, Unit 18 Ascent Logistics Park North, Fraserfields Way, Leighton Buzzard, LU7 3RJ

RECEIVING THE WRONG FLOSSYS:

In the unlikely event that you received the wrong Flossys, please contact help@flossyshoes.com