We use a secure courier service on all our delivery options to make sure your Flossys reach you safe and sound. Please note: A signature will be required on all deliveries, so please make sure you’re around for when your Flossys are due to arrive.

UK DELIVERY:

• FREE on orders of £50 and over, £4.95 on orders below £50 - UK Standard Delivery (3-5 working days)
• FREE Standard Delivery via Royal Mail within 3-5 working days.
• £5.50 – UK Next Day Delivery* (order by 2PM)

Your Flossys will be delivered on the next working day on all orders placed by 2PM. Orders placed after 2PM will be delivered within 48 hours. So for example an order placed at 9PM on Wednesday will arrive on Friday. Orders placed on weekends will be delivered the following Tuesday. On the day of delivery you will receive an email or text from EVRI to confirm an expected 1 hour delivery slot.

*Unfortunately this service is unavailable to residents of Channel & Offshore Islands, Northern Ireland and the Scottish Highlands.

INTERNATIONAL DELIVERY:

Cost	Countries	Expected Delivery Time
£10.00	Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Republic of Ireland, Switzerland	3-5 working days
£13.49	All EU countries not listed above	3-5 working days
£18.00	North America - Canada, USA, Mexico	3-5 working days
£26.99	The Asias - Australia, China, Hong Kong, India, Indonesia, Japan, South Korea, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, U.A.E., Vietnam.	3-5 working days
£38.99	ROW All countries not listed above	3-8 working days

PLEASE NOTE: Any taxes or duty fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed.

RETURNS AND EXCHANGES:

We hope you love your new Flossys. However, if you’re not completely satisfied for whatever reason, simply return them to us within 14 days of delivery for a full refund or free exchange. Your Flossys must be received in their original, unused condition. We recommend you use a form of registered post in case you need to track your parcel.

Please include a cover note with your return stating your name, order number, email address, and contact details. Please also include a brief description confirming the reason for return and whether you would like to receive a refund or exchange item.

Please return your Flossys in their original packaging and ensure you package them carefully to protect them during transit.

We endeavour to process your return/exchange within 10 working days of receiving it. All exchanges will be sent back to the customer via the Standard delivery service. We’re sorry but the cost of posting your returns to us is your own and we cannot reimburse you for this.

PLEASE NOTE: we reserve the right to refuse a refund on any items that have been used or are not fit for resale. This is in addition to, and does not affect, your consumer rights

RETURNS ADDRESS:

Flossy Shoes c/o Airbox 18, Unit 18 Ascent Logistics Park North, Fraserfields Way, Leighton Buzzard, LU7 3RJ

RECEIVING THE WRONG FLOSSYS:

In the unlikely event that you received the wrong Flossys, please contact our Customer Service team at help@flossyshoes.com to arrange a pre-paid return.

CONTACT US:

If you need any further help or explanation of the above, please contact our helpful and friendly team at help@flossyshoes.com Full terms and conditions can be found here.